Family holidays, weekend getaways, business trips and more; disabled people are an important market that all accommodation providers can be targeting with accessible booking systems, adapted rooms and most importantly, a warm welcome!
Here are our tips for making access easier in your hotel:
Share your disabled access information online
Have a dedicated page on your website that tells people what your disabled access is like and who they can contact to find out more specific information. Don’t forget to describe details such as door widths and bed heights.
Don’t forget to describe details such as door widths and bed heights.
Have an accessible booking system
As a review website, one thing that we hear often is how tricky it can be for disabled people to book a room that meets their individual requirements. The reason?
Not being able to book accessible rooms online.
If you can, include the option to directly book accessible rooms on your website rather than asking guests to phone you.
This will save your guest some time and will let them get on with the exciting details of planning their trip!
Map out your accessible rooms
Where are the rooms that you identify as accessible? Are they on the ground floor with level access to the street outside? Are they on a higher level near a lift? Some disabled guests may be bringing extra equipment with them, and sometimes this can be bulky or heavy to carry. If you can, try to position your accessible bedrooms and suites in convenient locations. Ground floor is ideal for many disabled people, but bear in mind that some guests may prefer a room with a view. Rooms on higher levels are best located near lifts and not at the end of long corridors.
It’s great if guests can choose between a variety of rooms and aren’t restricted to one part of the hotel.
Offer the right helpers for disable guest’s
Accessible toilets & shower come in all different shapes and sizes, however it is often the same issues that
disabled people come up against time and time again. Check what is necessary at your premises:
- Grab rails
- Red emergency cord
- Mirror and a shelf – viewed by people who are both standing and sitting
- Good lighting
- Coat hook
- Space – it is almost always a case of the bigger the better when it comes to accessible loos.
Open up your restaurant and bar
It’s not just hotel guests that are likely to be visiting your restaurant, so if you have multiple entrances to the dining room you need to check that these are accessible. Try to keep plenty of space between tables and chairs and if you have a bar consider fitting a dropped counter for wheelchair users. Include large print copies of menus and be aware of lighting levels over tables for guests.
If it’s too dark, some diners may have difficulty reading your menus.